Much more present than one weekly visit
The new consumer wants to be serviced fast, at the moment that the doubt appears.
In the same consulting business, there will be differences in the way interactions are carried out and in the execution of the product, compared to another.
In practice, we see two inevitable situations in the new model: instantaneous or synchronous support and asynchronous support, in which the consultant has a little more time to reply.
The former solves the matter of availability and immediate contact very well. In the old consulting model, customers communicate with their consultant in specific days or, in the best case, they use e-mail and Whatsapp. In the new consulting model, customers communicate with the consultant whenever they would like to, when they need help or when they have some kind of doubt that prevents them from progressing with the transformation.